Welcome to cmercpay, the customer-centric store committed to providing exceptional service. Please be advised of our return policy outlined below.
1. Eligibility for Returns: Items are eligible for return within 30 days of receipt. Ensure the product is in its original condition and packaging.
2. Return Process: Contact our customer service at [email protected] to initiate the return process.
3. Ineligible Items: Certain products may not be eligible for return due to hygiene or safety reasons.
4. Return Shipping Costs: The customer is responsible for the shipping costs incurred during the return process unless the item was damaged or incorrect.
5. Condition of Returned Items: Items must be unused, unwashed, and undamaged. Include all original packaging materials.
6. Proof of Purchase: Returns require a valid proof of purchase to be considered.
7. Refunds: Refunds are processed within 7 business days upon receipt and inspection of the returned items.
8. Refund Delays: Refund times may vary due to factors like bank processing delays, bank holidays, or other unforeseen circumstances.
9. Exchanges: Exchanges can be processed if the product is available in stock. Please contact our service team for detailed steps.
10. Contact Information: For any inquiries or support regarding returns, please reach out via [email protected].
11. Policy Changes: cmercpay reserves the right to update this return policy when necessary. Customers will be informed of any changes.